Contact us

You can fill out the form below and we’ll reach out to you shortly.

Prefer to speak with someone directly?
319-559-1065

For new appointments in Waverly or Charles City, press option 1.
For new appointments in Waterloo, press option 2.

FAQs

  • We offer counseling services at three convenient locations:

    • Upper level of the Waverly Senior Center, 506 E Bremer Ave, Waverly, IA 50677

    • 2327 Falls Ave, Suite 8, Waterloo, IA 50701

    • Grand Avenue Business Center, 302 N Grand Ave, Charles City, IA 50616

  • Waverly

    Monday : 9AM - 8PM
    Tuesday : 9AM - 5PM
    Wednesday : 9AM - 5PM
    Thursday : 9AM -8PM
    Friday : 9AM - 5PM

    Charles City

    Monday : 8:30AM - 6PM
    Tuesday : 9AM - 5PM
    Wednesday : Closed
    Thursday : 8:30AM - 7PM
    Friday : Closed

    Waterloo

    Appointments as needed.

  • Not at this time. Same day appointments may be available. Give us a call to check availability.

  • No. You are free to call the main line 24/7 and if we are unavailable, leave a message on the confidential voicemail. We will return your call as soon as possible.

    In the case of a life threatening emergency, call 9-1-1 or go to your local ER. If you are not in serious danger but would like to have someone to talk to, please call the National Suicide Prevention Lifeline at 1-800-273-8255.

  • We currently accept the following insurances for counseling services:

    HealthPartners, Medica, Blue Cross Blue Shield, Aetna, United Healthcare, Midland’s Choice, Wellpoint, Molina, Cigna, Iowa Total Care, and Medicare.

    You will be responsible for any copays. You are encouraged to contact your insurance to ensure that services would be covered prior to scheduling.

  • Item Initial assessment for either mental health or addiction is $190. Individual therapy sessions are $120. Payment is expected at the time of services.

  • We are able to accept cash, check, or debit/credit at the time of appointment, or you can be billed online and pay by debit/credit card.

  • If you need to cancel or reschedule a session, we ask that you provide us with 24-hour notice.

    If you miss a session without canceling, or cancel with less than 24-hour notice, our policy is to collect the no-show/late cancellation fee equal to the cost of your full appointment time—unless we both agree that you were unable to attend due to circumstances beyond your control. This would not be covered by insurance.

  • CBT aims to help people become aware of when they make negative interpretations, and of behavioral patterns that reinforce the distorted thinking. Cognitive therapy helps people to develop alternative ways of thinking and behaving which aims to reduce their psychological distress.

    Trauma-focused CBT targets emotional and behavioral difficulties associated with trauma.

  • EMDR is an integrative therapy approach that has been extensively researched and proven effective for the treatment of trauma.

    EMDR is a set of standardized protocols that incorporate elements from many different treatment approaches.